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Delivery Policy
GELLYBALL FACTORY

At Gelly Ball Factory, we make every effort to ensure fast, secure, and reliable delivery of your orders.

1. Delivery areas

We currently deliver to mainland France.
For any international or overseas delivery requests, please contact us in advance by email: gellyballfactory@gmail.com

2. Processing times

Orders are prepared and shipped within 24 to 72 working hours after payment validation.
This time may vary during busy periods (promotions, holidays, vacations).

3. Delivery times

Once your order has been shipped, delivery times depend on the carrier chosen (Colissimo, Mondial Relay, etc.):

  • Standard delivery: 2 to 5 working days

  • Delivery to a collection point: 3 to 6 working days

These times are given as an indication and may vary depending on the carrier's conditions.

4. Order tracking

A confirmation email with a tracking number will be sent to you as soon as your order is shipped.
You can track your package in real time via the carrier's website.

5. Delivery costs

Shipping costs are calculated automatically when ordering, based on weight and destination.

6. Delivery Problems

In case of delay, loss or damaged package, please contact us as soon as possible at the following address:
gellyballfactory@gmail.com

We will do what is necessary to provide you with a solution quickly.

7. Delivery address

Please check the delivery address carefully before confirming your order.
Gelly Ball Factory cannot be held responsible for an address error or an unclaimed package.

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